Questions
General
Who do you work with?
Home-service businesses: roofing, HVAC, plumbing, electrical, landscaping, pest control, garage doors, remodeling and similar trades.
Is there a long-term contract?
No. Monthly plans are month to month. Cancel any time with 30 days' notice.
Do you offer refunds?
No. All payments are final, including setup fees. We fix billing mistakes, and if we ever end your service early we refund the prepaid time. The full refund policy is in our legal pages.
Do I own my website and accounts?
Yes. Your website, domain, Google profile, ad accounts and data are yours, and stay yours if you leave.
How fast will I see results?
Some things help right away: missed-call text-back and a cleaned-up Google profile can make a difference in the first few weeks. Search rankings take longer, usually 3–6 months to build real momentum.
Do you guarantee rankings or leads?
No one honestly can. We guarantee the work gets done, and you'll see exactly what it's producing in calls and leads.
Can you work with my current website?
Usually, yes. If it's holding you back, we'll tell you and quote a replacement.
Plans and billing
Can I cancel an annual plan early?
No. Annual plans are a 12-month commitment in exchange for 2 free months and no setup fee. You can move up a plan any time, and cancel or switch to monthly before it renews. We remind you 30 days ahead.
How does annual billing work?
Pay for 12 months up front and you only pay for 10, so you get 2 months free. The one-time setup fee is waived too. Annual plans run for the full year.
Is ad spend included?
No. Ad spend and Local Services lead costs are paid directly to Google on your card, so you always control the budget. Our management fee is separate, with clear limits.
Can I buy an add-on without a plan?
Yes. Websites, website care + hosting, ad management and AI phone answering can all be bought on their own.
What if I don't use all my pages or hours?
They don't roll over to the next month. We plan the work with you so nothing goes to waste, and you'll see exactly what was done in your monthly report.
What does “website hosting and care” include?
Hosting for your site, changes you ask for (text, photos, prices, hours, promos), fixing anything broken, software and security updates, daily backups and downtime monitoring. Hosting, updates and backups don't use your monthly hours.
Can I change plans?
Yes. Upgrade or downgrade any time, starting with your next billing month.
Custom projects
Can I hire you for one project without a plan?
Yes. Custom projects are quoted on their own. Plan members get a discount.
How are custom projects priced?
A fixed price, agreed in writing before any work starts. No hourly billing surprises.
What if my idea isn't possible?
We'll tell you before you pay for anything, and suggest what would work instead.
Still have a question?
Ask us. You'll get a straight answer.