Custom project terms
Effective October 22, 2026
Overview
Custom projects from Housecall Growth are governed by the written quote you approve, these terms and our terms of service. The quote controls where they differ.
How it works
- Tell us the problem. No tech talk needed. Just what's slowing you down.
- Get a fixed quote. Scope, price and timeline in writing. No surprises.
- We build and test it. You see progress along the way.
- Hand-off and support. Training, docs and help when you need it.
The quote
Every quote states the deliverables, what's excluded, timeline, fixed price, payment schedule, how the work will be accepted, and any third-party costs.
Work starts only after you approve the quote and pay any deposit. Extra requests are quoted separately before we do them.
Plan member discount
Active plan members get a discount on our fee for custom projects, as shown on the pricing page. It doesn't apply to plan fees, setup fees, ad spend, third-party software, hosting or hardware, and can't be combined with other offers.
If it can't be done
We check feasibility before quoting. If something can't be done well, we'll say so before you pay and suggest alternatives.
Testing, acceptance and fixes
We test before hand-off. If the work doesn't meet the agreed acceptance criteria, we fix it at no charge during the period stated in the quote. New features and third-party changes are separate.
Safeguards
Automations use the minimum access they need, keep a person in charge of important decisions like pricing, refunds and sensitive messages, and have a manual fallback where it matters.
Support
You get documentation and training at hand-off. Ongoing support is included only if your quote says so.